New Tech is only as good as its use case
Ever get that feeling of excitement mixed with sheer dread when you hear about the next big thing in tech? You're not alone. The hype can make these new gadgets sound like they'll change your life forever. But let's be real; they often are just to complicated for you to fully understand and use.
The Double-Edged Sword of Tech
Take a look at technologies like ChatGPT, blockchain, IoT, cloud computing, or automated workflow tools. They swing from being hailed as the future to causing mass panic within a company because of their implementation complexities. But we’re asking the wrong questions. It's not about how sophisticated these technologies can get—it's about how they can solve the problem at hand.
ChatGPT in Customer Support: Keeping It Simple
Picture a small SaaS business trying to up its customer support game with AI, because they are growing at a fast pace. Panic sets in over data privacy and the lack of in-house AI expertise, how can they make sure the clients private info is safe? They would have to build an In house A, but we don't have expensive GPU chips and machine learning experts, and even if we did, how the hell can we connect that to our own software and make sure everything works well, what if Thi AI gives the wrong info to the wrong client?. Finally, they shelve the idea, thinking the easy route is just hiring more people in the customer support department. But they missed the plot. The real issue wasn’t building the perfect AI system in house, but solving the customer support bottleneck using AI.
By focusing on the actual problem to solve, they realized they could fine-tune ChatGPT themselves, and use only public information—knowledge bases, guidelines, and how-to documents. This AI didn’t need to handle every inquiry, or private data, but it could efficiently manage the 40% of questions that were already documented. More complex issues involving were escalated to the customer support team. This approach solved their problem, demonstrating that a simplified, focused use of technology can achieve remarkable results.
Perfection vs. Productivity: The Eternal Struggle
And this, my friends, is the crux of the matter: perfection is the enemy of productivity. It's the idea that nothing can be done until it's perfect that leads us astray. Your best bet is to deploy something ‘good enough,’ then refine it. Iterate, improve, adapt—but start small and practical.
Technology’s real power? Solving real-world problems. So let’s keep our approach straightforward. Aim for functionality over perfection and improve along the way. Anyone can leverage tech effectively with the right mindset. By zeroing in on practical use cases, we can turn daunting technologies into invaluable tools.
Let’s quit the overcomplication game and focus on what these tools are designed to do—make our lives easier.
